Front of House Assistant

What's the role? 

To provide a professional and efficient catering service to an office staff of approx. 500. The Front of House Assistant works under the supervision of the Front of House Team Leader and as part of the Front of House and wider Administration team which provides wide-ranging support services. Whilst each member of the department has specific responsibility for designated tasks, the department works under a team ethic, whereby assistance and cover are provided by other members of the team. Everyone in the team learns each other’s designated tasks/duties.

What will you be doing?

• Ordering / stock control / rotation of catering and domestic supplies for both general staff requirements and for the client meeting room suite. Accepting, checking and unpacking incoming deliveries
• Ordering and daily distribution of milk supplies to 6 refreshment areas, including the main staff breakout area (The Hub) + the client catering kitchen
• Stocking the refreshments areas with consumables and catering equipment etc. Managing the operation of the self-serve bean to cup coffee machines
• Responsible for the physical appearance of all refreshment areas, including The Hub, incl periodic cleaning throughout the day of kitchen worktops, coffee machines, microwaves, cleaning the café tables and chairs etc in The Hub and keeping the whole area in order / tidy, stacking and emptying dishwashers, clearing general waste and recycling bins. Periodic defrosting and cleaning of fridges and cleaning of all cupboard interiors. NB: Outside contractors carry out a thorough daily clean of all refreshment and kitchen areas
• Delivery of refreshments and sandwich lunches etc to internal meeting rooms. Clearance of same
• Assisting within the client meeting room suite as required - setting up refreshments etc and clearance of same and assisting with physical appearance of the client catering kitchen

Other duties  

• Stocking internal meeting rooms with stationery etc. Keeping the rooms in good order. Some re-siting of meeting room furniture may be required (manual handling training provided)
• Attending local stores / shops etc to make misc purchases of catering consumables and equipment
• Reporting any required maintenance of catering equipment etc to CAFM Helpdesk (Facilities)
• During busy periods the Front of House Assistant may be required to meet and greet clients

What skills and experience are we looking for? 

• Ideally suited to person with previous office catering experience. The role is very physical and involves cleaning duties
• Ability to work on own initiative, working either alone and/or as part of a team with fluctuating workload
• Friendly / sociable personality. Good communication skills. Able to maintain high standard of professionalism at all times
• Flexibility of hours worked, and duties undertaken
• Basic IT skills. Knowledge of Excel and Microsoft Teams an advantage. Training provided

Flexibility of hours worked, duties undertaken and to work from alternative office site as and when necessary

What’s in it for you? 

Take a look at our Glassdoor page to see why our people love being here! As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes: 

For you:  

• Professional study support (where applicable) 
• Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks 

For your family:  

• Life assurance, income protection, enhanced maternity/paternity/adoption and shared parental leave 

For your health:  

• 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday 
• Private medical insurance 
• Discounted gym memberships, critical illness and dental insurance through our flexible benefits 
• Eye care vouchers 
• Cycle to work scheme 
• Digital GP services 

For your wealth:  

• Competitive pension scheme 
• Discretionary bonus scheme 
• High street discounts 
• Season ticket loans 

For others:  

• Volunteering opportunities 

For the environment: 

• Electric vehicle salary sacrifice scheme (qualifying period applies) 
• And much more! 

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. 

LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please get in touch via our dedicated email address - accessibilityaware@lcp.uk.com to discuss how we can support you with your application.