Hospitality Co-ordinator

What's the role?  

To support the Front of House Team, working alongside the Front of House Co-ordinator in the smooth running of the Client suite. The provision of services to visiting clients and all other users of the meeting rooms including being responsible for client catering services.  

• Meeting room bookings  
  • Assisting with co-ordination of all meeting room booking that require external catering, liaising with secretaries and hosts of meetings
  • Setting up and clearance of meeting rooms, including occasional reconfiguration of furniture according to required room layout, eg boardroom / classroom / theatre style etc.    
• Client support service  
  • Meeting and greeting all clients/visitors to the meeting room suite.  Taking coats etc, to be welcoming and ensure comfort of visitors
  • Providing clients with assistance / information re services available in the meeting room suite e.g. wireless internet, and document scanning services
  • Booking of taxis for clients as required
• Catering  
  • Daily supervision of Front of House Assistants, to include giving instructions and training.  Supervising and over-seeing the training of any temporary staff
  • Working from within the main client service kitchen, providing all necessary catering, e.g. preparation and service of beverages, ordering and catering
  • Responsible for physical appearance of the preparation and storage areas
  • Managing general catering and client events held internally / book and liaise with external caterers and internal LCP events organisers and Partnership Assistants. Booking outside caterers for formal lunches / buffets / canapes / evening events etc.   
  • Supervision of external catering staff on site (and at evening events service where necessary)  
  • Maintaining adequate stocks of cutlery, crockery, glassware etc and hiring catering equipment e.g. glassware etc for special events
  • Selection, ordering and stock control of alcohol and soft drinks for events etc held internally
  • Stock control of meeting room consumables, catering equipment etc.  
  • To actively seek ways of improving service and to work with the FOH Co-Ordinator to source new or improved products for the client suite   
• Other duties  
  • Providing cover in the absence of the FOH Co-ordinator, so having a full understanding of reception desk duties  
  • Holding daily shift meetings to discuss the requirements of the day and instructing team members accordingly
  • Holding monthly meetings with team alongside Front of House Co-Ordinator  
  • Performance reviews of the two FOH Assistants  
  • Providing general assistance within the Administration dept - providing cover / assistance to/for other members of the Administration team as/when required, eg Switchboard cover

What skills and experience are we looking for? 

• Client-facing experience.  Reception and/or catering experience within professional/financial institutions preferred, e.g. legal, insurance, banking etc or in hotels
• Basic knowledge of Microsoft Windows and Office 365 (Word / Outlook / Teams / Excel)   
• Well organised and thorough, with excellent attention to detail
• Ability to work either alone and/or supervise a team with fluctuating workload.  Friendly / sociable personality
• Able to maintain high standard of professionalism at all times as front line contact
• Ability to work on own initiative
• Keyboard-based switchboard experience an advantage (not essential)

Flexibility of hours worked, duties undertaken and to work from alternative office site as and when necessary

What’s in it for you? 

Take a look at our Glassdoor page to see why our people love being here! As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes: 

For you:  

• Professional study support (where applicable) 
• Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks 

For your family:  

• Life assurance, income protection, enhanced maternity/paternity/adoption and shared parental leave 

For your health:  

• 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday 
• Private medical insurance 
• Discounted gym memberships, critical illness and dental insurance through our flexible benefits 
• Eye care vouchers 
• Cycle to work scheme 
• Digital GP services 

For your wealth:  

• Competitive pension scheme 
• Discretionary bonus scheme 
• High street discounts 
• Season ticket loans 

For others:  

• Volunteering opportunities 

For the environment: 

• Electric vehicle salary sacrifice scheme (qualifying period applies) 

And much more! 

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. 

LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please get in touch via our dedicated email address - accessibilityaware@lcp.uk.com to discuss how we can support you with your application.