Client Support Manager

The Opportunity

LCP Delta are seeking an experienced Client Support Manager to join our Sales team. This is a great opportunity to become a key contributor in an internationally recognised player in the energy transition, within a supportive and rewarding work environment.  

This is a great opportunity to: 

• Develop sales skills and gain experience in different sales disciplines
• Help manage large international clients
• Support Account Managers and Sales & Marketing colleagues as part of a busy, growing Sales Team
• Help define a pathway for ‘Inside Sales’ in an exciting, dynamic company
• Become a key contributor in the successful sale of LCP Delta’s accomplished Training program

Your role will involve:

• Taking accountability for delivering client support excellence by effectively managing risks and issues
• Managing regular sales, marketing or products communications to clients, in support of Account Managers
• Developing and implementing client support strategies which increase retention sales while providing a positive experience for all customers
• Contacting clients regularly to identify their needs, and to ensure they are satisfied with their current subscription services
• Analysing clients’ activities and providing advice and recommendations to internal stakeholders and Account Managers, as well as the clients themselves
• Identifying support improvements to improve the overall client experience
• Resolving client support issues and challenges as the first escalation point
• Developing policies and procedures for the avoidance of future complaints and issues
• Identifying opportunities to streamline processes, increase revenue and strengthen relationships
• Cross selling of LCP Delta products, including Training, and providing superior service support

LCP Delta’s Subscriber Customer Base

LCP Delta’s research supports subscribers through the provision of market-leading insights, data, forecasts and market intelligence on multiple aspects across the energy transition. 

Existing subscribers are at the leading edge of the transition and include international energy companies, electric appliance manufacturers, tech start-ups, oil & gas majors, automotive manufacturers, network companies, policy makers and investors.  

Our customer base stretches from Asia-Pacific to the UK and includes many different nationalities.  Our team is regularly publishing content, hosting webinars, attending conferences as we continue to spread our scope and scale across the globe.

Requirements, Skills and Qualifications

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

For this position, you will be able to demonstrate: 

• Excellent communication and interpersonal skills, and ability to interact and build relationships with internal and external stakeholders
• Proven ability to deliver creative and flexible customer solutions
• Ability to interact with business customers at all levels
• Commercial acumen - the ability to think commercially about the needs of our clients
• Excellent time management and planning skills
• Adaptability and the ability to manage multiple stakeholders with conflicting priorities.
• Attention to detail
• Drive and self-motivation
• Strong MS and Office skills, including (preferably) Dynamics 365 CRM suite.

About LCP Delta – Experts in New Energy 

Founded in 2004 and based across the UK, France, Norway, the Netherlands and beyond, LCP Delta provide data-driven research, consultancy, technology products and training services to companies investing in and navigating the energy transition. 

LCP Delta was formed through the merger of Delta-EE and LCP Energy to bring together deep generation and consumer-side expertise, to provide our clients with a single partner to help them on their journey and provide them with a 360° view across the energy spectrum.

We are a diverse team from a variety of backgrounds including engineers, data analysts, environmentalists and more. All of us want to make a difference to the energy transition and accelerate the path to a low carbon future. 

What is in it for you?

Creating a great company culture and being a place that people love to work is very important to us; we are a collaborative, inclusive and friendly team. 

As well as joining a fun, collaborative, and people orientated organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work.

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion, or sexual orientation.